POLICIES

Live Salon Hair Salon Lash Salon Policies

Cancellation, No-Show, & Tardiness

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

When reserving time for your appointment, our staff commits to meet with you at a scheduled time, and eagerly anticipates your appointment. Other clients often want to schedule an appointment for a time that has already been booked, and we are unable to accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.

A Credit Card is Required for booking All Services. We have the right to charge that card 30% of the Full Price Service(s). It will not be transferable or refundable. 

If you need to cancel, reschedule or change full services within a scheduled appointment, we respectfully request you notify us no later than 2 days (48 hours) before your appointment time. We understand that schedules change, but to make sure we have appointments available for other guests we must enforce this policy. All we ask is that you be respectful of our livelihood and of other clients' needs. We understand that medical emergencies and life do happen, and we show sensitivity in such situations. If it reoccurring, , we do reserve the right to ask for full payment ahead of scheduled appointment. We also reserve the right to refuse service. No Shows are subject to immediate right to refuse service to our discretion.

For us to accommodate you and other patrons on time, we respectfully ask that you be on time for your appointment. If you are running a few minutes behind, please contact us and we can hold your appointment for up to 15 minutes. After 15 minutes we reserve the right to cancel your appointment and enforce our Cancellation Policy. If we are able to accommodate the lateness, we reserve the right to start other clients who are on time for their appointment. Again, we understand that medical emergencies do happen and we do show sensitivity in such situations.

Greensburg Hair Salon

Refunds & Returns

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

LIVE SALON does not offer monetary refunds on services rendered. We strictly enforce this policy. No stylist, management employee, or other employee is authorized to give monetary refunds in any circumstance. Salon Credit via a Gift Certificate will be given.

 

We do have a 7-day policy in place on services in which a client can come back and have corrections made. It will be at no additional cost if the error was made by the stylist. Additional costs will only occur if it is a correction based off error in communication by client or a major change is needed at no fault of stylist or guest. Corrections may be performed by original stylist or another stylist.. Each stylist will be compensated fairly by management. 

 

Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange pending management approval.

Pricing & Discounts

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

Online pricing is only a starting off point. Prices are subject to change without notice. If you have specific questions on pricing, please inquire prior to being serviced. For most services, we are able to give close estimates only, not definite amounts, 

 

Pricing at LIVE SALON is based on stylist level system, the average amount it takes to perform the desired service, products used to complete the service and the level of skill required to perform the service. Prices listed may be increased based on length, density, preparation work performed by our staff, and if additional time or product are needed to perform the service.

No double discounts will be accepted.

 

No stylist or employee is authorized to give a discount for bribery or by their own personal sense of kindness. Any discounts outside the realm of monthly specials or advertisements must only be authorized by owner or management,

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Photos

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

When bringing in inspiration photos, please be advised that your hair may not turn out exactly as pictured. The lovely world of the internet is filled with photoshopped photos.  Please choose photos that match your own hair type, texture, and your lifestyle. Our stylists will have a proper consultation to discuss desired look and what it will take to achieve similar results.

 

Please take this time to look at our Honesty Before Service Policy. 

LIVE SALON loves to show off our work. We take before and after photos. Know that upon stepping foot into LIVE SALON, you may be photographed. If you do not wish to be photographed, please let the staff know.  you as a client have the right to refuse photos being taken, even though we would be sad. If you do not tell us prior to starting serve, LIVE SALON holds the right to use any and all photos on our website, advertisements, and social media forums

 

If you love our work, share the photos and tell us that we can tag you in them on social media. 

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Security Surveillance

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

LIVE SALON is under 24/7 surveillance by the use of RING Cameras. It is posted throughout the salon that you are being video and sound recorded. 

LIVE SALON only reviews and uses footage when their is an issue. This protects all staff and visitors. 

When issues arise, any footage may be given to authorities including but not limited to police and legal representation. 

LIVE SALON does not solicit or sell any footage received. 

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Children & Guests

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

Our waiting area is located on salon floor and in entryway. Please be courteous of other guests in salon as you wait.

 

If bringing guests or entire family to service appointment, please be advised that we reserve the right to ask guests or families to wait outside the salon or that they come back and return after appointment is finished. 

We ask that all children be monitored and supervised at all times. Any of LIVE SALON'S artists have the right to refuse service, reprimand children, and charge for any damage. LIVE SALON has curling irons always on, hair on floor, and several open rooms, children could be a danger if not properly watched by parents or guardian. LIVE SALON will not be liable for any injuries if policy is not abided by.

Payments & Gratuity

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

Payments accepted are:

  • Cash

  • check

  • All Major Credit Cards

We Do allow credit cards to be kept on file for touchless & Easy Payment. Ask your stylist for more information. We do not store all the information and do not sell any form of your identity or information.

Gratuities Are Accepted to the stylist and are:

  • Cash

  • Check

  • Venmo

Gratuities must be given to the intended stylist directly. The stylist tips out assistants.

LIVE SALON is not liable for employees' gratuities and does not hold responsibility for claiming to the federal or local governments. 

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Waivers

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

Certain services appointments may require a waiver to be signed by the client. This ensures the upmost safety of the stylist, client and of LIVE SALON.​ We will discuss all of what you should know prior to service, conduct a proper consultation, ensures Honesty Before Service, give an estimate on pricing, and discuss proper after care to insure the longevity of results. 

Signing these waivers, the client legally seals their understanding of all of what is discussed, and LIVE SALON is not liable for any unwanted results, reactions, or pricing discrepancies. ​ Any additional questions can be asked to your stylist or owner/manager of salon. 

 

With waivers, LIVE SALON still enforces the Refund Policy, The Honesty Before Service Policy, and specific service policy.

Services that may require a waiver are: 

  • Extensions

  • Lash Services

  • Corrective Color

  • Chemical Treatments 

  • Services on Clients under 16 

  • Tanning 

  • Waxing 

  • Brow Services

  • Bridal Services

Honesty is the Best

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

LIVE SALON prides itself in the quality of their work. However, we only work as well as what we are handed and the honesty of guests. Your LIVE SALON artist will always do a proper consultation but sometimes we forget to ask important questions especially when you are a repeat guests. New guests, know that we do not judge, and it is of the utmost importance you are honest and "Spill the Beans" on the past services received both professionally and at home or if there is any health issue we should be made aware of.

 

We ask that you keep a few things in mind and realize some factors will affect the outcome of your service and that it is important to inform and be honest with your stylist.

  • We kindly ask that you advise us of any illness, injury or changes to your health status prior to any services to be conducted.  Medications and health issues may lead to unexpected or unwanted results during and after a number of services we offer at LIVE SALON. 

  • Please advise us if you have any allergies and/or sensitivities of any kind. We do not wish for you to experience side effects. Our color line is PPD free, and our lash glue is specifically made for sensitivities. However, this still does not guarantee that you will not experience a reaction.

  • Be honest with your stylist about previous chemical services of any kind. If you had highlights 2 years ago and your hair is down to your waist that chemical still exists, and we need to know.  Again, we do not judge. In order to meet expectations and to ensure proper integrity, we must need to be aware of the good, the bad, and the ugly. 

  • If you color your hair at home, we need to know. We promise not to scold, however at-home color can sometimes cause unwanted results and we need to be prepared. Let us know what brand you use as well as some are more dangerous than others.

  • Acne drugs may thin the skin. Please let us know if you are using any or using retinol as this may result to skin injury.

  • Talk to us about your everyday and your lifestyle. We want to always give you results that you will be able to maintain at home easily on your own. 

  • Please tell us if you have undergone any surgeries within the last 2 years. 

  • Do not be embarrassed to share any details of your health, body, or personal life. We have seen and heard it all. 

  • If you do not fully comprehend the consultation or price quote, speak up. We will be more than glad to go over it again.

  • If you are not happy with your results, please give us time to rectify the situation. Please refer to policies above. 

  • Never feel like you will annoy us. Ask the question, state your concern, and never hesitate.

  • Do NOT lie. Lying does not help you, the artist, or the result of service. 

At LIVE SALON, we pride ourselves in the relationships we have with our clients and the quality of our work. We will always under promise and try to over deliver but it is always a team effort between the artist and the guest. Proper communication is always key. 

Live Salon Boutique Lash Hair Brows

Lash Extensions

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

  • Anything over 35 days from your last appointment or less than 25% of lashes remaining will be considered a Full Set.

  • We ask that you do not come to your eyelash appointment with eye makeup on. Removing your eye makeup will cut into your appointment time. We have the right to charge extra for cleansing.

  • Please give us 48 hours notice if you need to cancel or reschedule your appointment.

  • Gift certificates and discounts may be voided if a 24 hours cancellation notice is not given.

  • There are no refunds on any services, packages, or gift certificates.

  • Please read the bottom of this page if you have concerns about the retention of your extensions.

When a client comes from another studio, our Lash Artists usually have some obstacles to overcome. Different lashes, technique, glue, and a chance of getting work that may not be as clean as we prefer. We do the best we can with what we have in front of us and try to never have to turn anyone away. Because of that we charge a little extra the first fill if coming from another salon. 

 

But for the clients' safety we will not work over-top of

  • cluster lashes

  • very messy or clumpy work from any previous Eyelash Technician

  • damaged lashes

 

If you go to any place before us or in between your appointments with us, we have no problem preforming your touch ups as long as your lashes are not damaged, and your extensions are cleanly put on, but the additional fee still applies.

 

If by chance your lashes are not lash-able because of the above reasons, we will offer to remove them for you for the price of our removal. We can start a fresh full set if your lashes are not damaged, and we have the time. in our schedule. If a new set is not possible you can either leave the lashes you have on or remove them and schedule a full set for the future.

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Hair Extensions

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

COMING SOON

Assistant Training & Teamwork

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

LIVE SALON is a team-based salon. During your appointment, you may have several artists work with the main stylist.  We are a teaching salon and hold unity as one of our core values. 

LI If you do not wish to have multiple artists, please call and let us know so we can assure that you are booked properly. We also hold the right to refuse services for any client who does not respect this policy.

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After-Care

LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.

After Care is of upmost importance to us and it should be to you too! We want to be sure that the services rendered at live salon last for the amount of time to be expected. This means, you have to help us out a little to make sure that you look and feel your best even after leaving us and for weeks to come, 

LIVE SALON does not hold any responsibility and will only guarantee long term results of a service rendered if using quality, professional items sold directly by LIVE SALON.

Please head on over to our after-care page for all the information you need! Click here!

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