SALON POLICIES
CANCELLATION | NO-SHOW | TARDINESS
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
When reserving time for your appointment, our staff commits to meeting with you at a scheduled time and eagerly anticipates your appointment. Other clients often want to schedule an appointment for an already booked time, and we cannot accommodate them because of our prior commitment to you. Your appointment is scheduled with accuracy and is reserved especially for you.
A Credit Card is Required for booking All Services. We have the right to charge that card 50% of the Full Price Service(s) if you do not follow the cancellation policy. It will not be transferable or refundable.
If you need to cancel, reschedule, or change complete services within a scheduled appointment, please notify us no later than two days (48 hours) before your appointment time. We understand that schedules change, but we must enforce this policy to make appointments available for other guests. We only ask that you respect our livelihood and other clients' needs. We understand that medical emergencies and life do happen, and we show sensitivity in such situations. If it reoccurs, we reserve the right to ask for full payment before the scheduled appointment. We also reserve the right to refuse service. No Shows are subject to the immediate right to refuse service at our discretion.
NO SHOW APPOINTMENTS WITHOUT A PHONE CALL WILL BE IMMEDIATELY CHARGED 100% OF SERVICE.
For us to accommodate you and other patrons on time, we respectfully ask that you be on time for your appointment. If you are running a few minutes behind, don't hesitate to contact us, and we can hold your appointment for up to 15 minutes. After 15 minutes, we reserve the right to cancel your appointment and enforce our Cancellation Policy. If we can accommodate the lateness, we reserve the right to start other clients on time for their appointment. Again, we understand that medical emergencies do happen, and we do show sensitivity in such situations.
Late Fees may occur if you are late to your appointment. You will be charged $1 per minute and will be applied to total bill if later than 5 minutes.
REFUNDS | RETURNS
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
LIVE SALON does not offer monetary refunds on services rendered. We strictly enforce this policy. No stylist, management employee, or other employee is authorized to give monetary refunds in any circumstance. Salon Credit via a Gift Certificate will be provided.
We have a 7-day policy on services in which a client can come back and have corrections made. It will be at no additional cost if the stylist has made the error. Additional fees will only occur if it is a modification based on an error in communication by the client or a significant change is needed at no fault of the stylist or guest. The original stylist or another stylist may perform corrections. Each stylist will be fairly compensated by management.
No money will be returned. Salon credit to be used on services or products will be given. The owner of LIVE SALON is the only person who may grant refunds to salon credit.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be returned for salon credit or exchange, pending management approval.
Refills are prohibited from returning. Tools can be returned within seven days for money back. Within 60 days of purchase, you may exchange for products totaling the amount of the tool.
HONESTY IS THE BEST POLICY
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
LIVE SALON prides itself on the quality of their work. However, we only work as well as what we are handed and the guests' honesty. Your LIVE SALON artist will always do a proper consultation, but sometimes we must remember to ask important questions, especially when you are a repeat guest. New guests know that we do not judge, and it is of the utmost importance you are honest and "Spill the Beans" on the past services received both professionally and at home or if there is any health issue we should be made aware of.
We ask that you keep a few things in mind and realize some factors will affect the outcome of your service and that it is crucial to inform and be honest with your stylist.
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Please advise us of any illness, injury, or changes to your health status before any services are conducted. Medications and health issues may lead to unexpected or unwanted results during and after many services we offer at LIVE SALON.
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Please advise us if you have any allergies and/or sensitivities of any kind. We do not wish for you to experience side effects. Our color line is PPD-free, and our lash glue is made explicitly for sensitivities. However, this still does not guarantee that you will not experience a reaction.
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Be honest with your stylist about previous chemical services of any kind. If you had highlights two years ago and your hair is down to your waist, that chemical still exists, and we need to know. Again, we do not judge. To meet expectations and ensure proper integrity, we must be aware of the good, the bad, and the ugly.
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If you color your hair at home, we need to know. We promise not to scold; however, at-home color can sometimes cause unwanted results, and we must be prepared. Let us know what brand you also use, as some are more dangerous than others.
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Acne drugs may thin the skin. Please let us know if you use any or retinol, as this may result in skin injury.
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Talk to us about your every day and your lifestyle. We always want to give you results that you can maintain at home easily on your own.
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Please tell us if you have undergone surgeries within the last two years.
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Do not be embarrassed to share details of your health, body, or personal life. We have seen and heard it all.
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Speak up if you need more clarification on the consultation or price quote. We will be more than glad to go over it again.
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If you are unhappy with your results, please give us time to rectify the situation. Please refer to the policies above.
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Never feel like you will annoy us. Ask the question, state your concern, and never hesitate.
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Do NOT lie. Lying does not help you, the artist, or the result of service.
At LIVE SALON, we pride ourselves in our relationships with our clients and the quality of our work. We will always underpromise and try to over-deliver, but it is always a team effort between the artist and the guest. Proper communication is always vital.
LASH EXTENSIONS
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
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Anything over 35 days from your last appointment or less than 25% of lashes remaining will be considered a Full Set.
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We ask that you do not come to your eyelash appointment with eye makeup on. Removing your eye makeup will cut into your appointment time. We have the right to charge extra for cleansing.
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Please give us 48 hours notice if you need to cancel or reschedule your appointment.
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Gift certificates and discounts may be voided if a 24 hours cancellation notice is not given.
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There are no refunds on any services, packages, or gift certificates.
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Please read the bottom of this page if you have concerns about the retention of your extensions.
When a client comes from another studio, our Lash Artists usually have some obstacles to overcome. Different lashes, techniques, glue, and a chance of getting work may not be as clean as we prefer. We do our best with what we have in front of us and try never to turn anyone away. Because of that, we charge a little extra for the first fill if coming from another salon.
But for the clients' safety we will not work over-top of
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cluster lashes
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very messy or clumpy work from any previous Eyelash Technician
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damaged lashes
If you go to any place before or between your appointments with us, we have no problem performing your touch-ups as long as your lashes are not damaged and your extensions are cleanly put on, but the additional fee still applies.
If your lashes are not lashable for the above reasons, we will offer to remove them for you for our removal. We can start a fresh complete set if your lashes are not damaged, and we have the time in our schedule. If a new set is not possible, you can either leave the lashes you have on or remove them and schedule a full set for the future.
HAIR EXTENSIONS
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
LIVE SALON will purchase hair for you, or you can come with your own. However, the hair must be "good" quality and 100% human. Any hair purchased by the client without the guidance of Live Salon and not by live salon is not guaranteed by Live Salon. Live Salon is not liable for the longevity or quality of hair.
Synthetic hair melts and cannot be styled with heat. If the hair installed is synthetic, LIVE SALON will not offer any refund. Suppose hair purchased by Live Salon or a client with Live Salon's recommendation becomes frayed, unmanageable, or damaged due to the client's lack of care or own fault. In that case, Live Salon is not liable or responsible.
A deposit is required for all Extension Services. This includes the cost of the hair purchased by live salon. If you do not attend your extension appointment, Live Salon retains ownership of your hair despite prepayment.
All clients purchasing their hair must pay a 50% deposit for installation.
In addition, a waiver must be signed at the initial appointment.
CUSTOM HAND SPRAYED TAN
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
LIVE SALON custom sprays each guest. Since this is an intimate experience, LIVE SALON strictly enforces professionalism. Inappropriate behavior is strictly prohibited by staff and guests. We have the right to refuse service.
This goes for any and all services performed. However, with this service, many guests choose to avoid wearing garments.
Male clients may also be subject to a chaperone artist during service appointments to protect our female artists.
Any client may ask for a chaperone. One will only be provided upon booking with a request.
We do not offer monetary refunds for spray tans at any time. Please follow the aftercare instructions to ensure the tan fully sets and processes and lasts for a determined time.
ASSISTANT | ASSOCIATE TRAINING & TEAMWORK
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
LIVE SALON is a team-based salon. During your appointment, several artists may work with the leading stylist. Our teaching salon holds unity as one of our core values.
If you wish to have only one artist, please call and let us know so we can ensure you are appropriately booked. We also hold the right to refuse services for any client who does not respect this policy.
AFTER CARE
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
After Care is of utmost importance to us and should be to you too! We want to be sure that the services rendered at Live Salon last for the time to be expected. This means you have to help us out a little to make sure that you look and feel your best even after leaving us and for weeks to come,
LIVE SALON does not hold any responsibility and will only guarantee long-term results of a service rendered using quality, professional items sold directly by LIVE SALON.
Please head to our after-care page for all the information you need! Click here!
