BOOKING, CANCELLATION, & NO-SHOW
LIVE SALON STRICTLY ENFORCES THIS POLICY. BE SURE TO AGREE TO ALL POLICIES SET IN PLACE BY LIVE SALON PRIOR TO RESERVING.
When you book an appointment, our staff is dedicated to meeting you at the scheduled time and looks forward to your visit. Since other clients may request the same time slot, we cannot accommodate them due to our commitment to you. Your appointment is carefully scheduled and reserved specifically for you.
A credit card is required to book all services. We can charge that card 50% of the Full Price Service(s) if you do not follow the cancellation policy. This charge is non-transferable and non-refundable, serving as a reminder of the importance of adhering to our policy.
If you need to cancel, reschedule, or change services for a scheduled appointment, please let us know at least 48 hours in advance by contacting our staff directly. We understand that plans can change, but this policy helps us make appointments available for other clients. We kindly ask for your understanding and respect for both our livelihood and the needs of others. We are sensitive to medical emergencies and unexpected situations, but if it happens repeatedly, we may require full payment in advance of future appointments. We also reserve the right to refuse service. No-shows may result in an immediate refusal of service at our discretion.
NO-SHOW APPOINTMENTS WITHOUT A PHONE CALL WILL BE IMMEDIATELY CHARGED 100% OF SERVICE.
To ensure we can accommodate you and other patrons promptly, we kindly ask that you arrive on time for your appointment. If you're running a few minutes late, please contact us, and we’ll hold your appointment for up to 15 minutes. After that, we may need to cancel your appointment and apply our Cancellation Policy. If possible, we’ll do our best to accommodate the delay but may prioritize starting other clients on time. We understand that medical emergencies occur and will handle such situations with care and understanding.
REFUNDS & RETURNS
At Live Salon, we stick to a clear policy of not providing monetary refunds for services already performed. This ensures fairness and consistency for all our clients. No stylist, manager, or staff member is allowed to issue cash refunds under any condition. Instead, we offer Salon Credit through a Gift Certificate, which can be used for future services.
Our 7-day service policy is all about giving clients the flexibility they need. If a client isn’t completely satisfied, they can return within 7 days for corrections at no extra charge if the stylist made an error. Extra fees only apply if the issue is due to a communication mistake by the client or if major changes are requested that aren’t the stylist’s or guest’s fault. Corrections can be done by the original stylist or another stylist, ensuring every client’s needs are met. Stylists will be fairly compensated by management, showing our commitment to fairness and balance.
No money will be returned. Salon credit will be given for services or products. The owner of Live Salon is the only person who may grant refunds to salon credit.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be returned for salon credit or exchange, pending management approval.
Refills are prohibited from returning. Tools can be returned within seven days for money back. Within 60 days of purchase, you may exchange for products totaling the amount of the tool.
WE ARE A TEACHING SALON
Assistant | Artist Training | Teamwork
At Live Salon, we take pride in being a team-based salon, working together to assist with everything from blow-drying to color formulation. We firmly believe that two heads are better than one, and no matter the skill level of the artist, teammates are always ready to help enhance the client’s experience. Your appointment may involve multiple talented artists collaborating with the lead stylist to deliver outstanding results. Unity is at the heart of everything we do at Live Salon.
We love bringing in new talent because they’re eager to learn and grow. Their fresh perspectives and up-to-date knowledge often teach us things even experienced stylists might overlook. It’s incredibly rewarding to see new artists bloom into skilled creators. We’re passionate about empowering others to pursue their dreams, and Live Salon is a place where people can truly thrive.
If you prefer working exclusively with one artist, we value your feedback. Please give us a call so we can accommodate your request. However, we reserve the right to refuse service to clients who do not respect this policy. Thank you for your understanding and cooperation.
WANT TO COME WORK WITH US?
MODELS
Models must have a valid card on file. If you cancel outside our normal policy window or no show, you will be charged the following amount as a fee. No shows will automatically forfeit their right to be a model for Live Salon. Any reschedules will be charged but then creditted at the rescheduled appointment.
Lash Extension $20-$40+ depending on appointment
Lash Lift & Tint, Brow Lam, Henna $20
Spray Tan $10
Hair Color $50+
Head Spa $20
HONESTY IS THE BEST POLICY
Live Salon prides itself on the quality of its work. However, we only work as well as what we are handed and the guests' honesty. Your Live Salon artist will always do a proper consultation, but sometimes, we must remember to ask important questions, especially when you are a repeat guest. New guests know that we do not judge, and it is of the utmost importance you are honest and "Spill the Beans" on the past services received both professionally and at home or if there is any health issue we should be made aware of.
We ask that you keep a few things in mind. Realize that some factors will affect the outcome of your service and that it is crucial to inform and be honest with your stylist.
Please advise us of any illness, injury, or changes to your health status before any services are conducted. Medications and health issues may lead to unexpected or unwanted results during and after many of the services we offer at Live Salon.
Please advise us if you have any allergies or sensitivities of any kind. We do not wish for you to experience side effects. Our color line is PPD-free, and our lash glue is made explicitly for sensitivities. However, this still does not guarantee that you will not experience a reaction.
Be honest with your stylist about previous chemical services of any kind. If you had highlights two years ago and your hair is down to your waist, that chemical still exists, and we need to know. Again, we do not judge. To meet expectations and ensure proper integrity, we must be aware of the good, the bad, and the ugly.
If you color your hair at home, we need to know. We promise not to scold; however, at-home color can sometimes cause unwanted results, and we must be prepared. Let us know what brand you also use, as some are more dangerous than others.
Acne drugs may thin the skin. Please let us know if you use retinol or other medications that may cause skin injury.
Talk to us about your everyday life and lifestyle. We always want to give you results that you can easily maintain at home.
Please tell us if you have undergone surgeries within the last two years.
Do not be embarrassed to share details of your health, body, or personal life. We have seen and heard it all.
Speak up if you need more clarification on the consultation or price quote. We will be more than glad to go over it again.
If you are unhappy with your results, please give us time to rectify the situation. Please refer to the policies above.
Never feel like you will annoy us. Ask the question, state your concern, and never hesitate.
Do NOT lie. Lying does not help you, the artist, or the result of service.
At Live Salon, we pride ourselves in our relationships with our clients and the quality of our work. We will always underpromise and try to over-deliver, but it is always a team effort between the artist and the guest. Proper communication is always vital.
AFTERCARE
OUR GUARANTEE
At Live Salon, we believe aftercare is a team effort. We're dedicated to making sure our services last as intended, but we need your support too. By taking a bit of extra care, you can keep looking and feeling amazing long after your visit.
We can only guarantee the lasting results of a service when it's done with the high-quality, professional products we offer. We can’t take responsibility for the results if other products are used.
PLEASE VISIT OUR PRODUCT PAGE FOR MORE INFORMATION.
SPECIFIC SERVICE
POLICIES
Live Salon provides custom spray tans for each guest, ensuring a professional and respectful experience. Any inappropriate behavior from staff or guests is strictly prohibited, and we reserve the right to refuse service.
This policy applies to all services, but for spray tans, many guests opt to go without garments. Male clients may be assigned a chaperone artist during appointments to ensure the comfort of our female artists.
Clients can request a chaperone when booking, and one will be provided only if requested in advance.
Please note that we do not offer monetary refunds for spray tans. To ensure the best results, follow the aftercare instructions to allow the tan to fully set, process, and last as intended.
At Live Salon, we focus on using high-quality, 100% human hair for extensions. Whether we source the hair for you or you provide your own, this ensures the best results. Please note that hair purchased by clients without our guidance is not covered by Live Salon, and we are not responsible for its longevity or quality.
Synthetic hair cannot be styled with heat as it melts, and no refunds will be issued for synthetic hair installations. If hair purchased through Live Salon or recommended by us becomes frayed, damaged, or unmanageable due to the client's carelessness, Live Salon is not liable.
To secure your Extension Service, a deposit is required, including the cost of hair purchased by Live Salon. If you are unable to attend your appointment, the hair remains the property of Live Salon despite prepayment to protect your investment.
Clients purchasing their hair must pay a 50% deposit for installation, and a waiver must be signed during the initial appointment.
Anything over 35 days since your last appointment or less than 25% of lashes remaining will be considered a Full Set.
Please arrive at your eyelash appointment without eye makeup, as removing it will cut into your appointment time. We reserve the right to charge extra for cleansing.
Kindly provide 48 hours' notice if you need to cancel or reschedule your appointment.
Gift certificates and discounts may be voided if less than 24 hours' cancellation notice is given.
We do not offer refunds on any services, packages, or gift certificates.
If you have concerns about the retention of your extensions, please refer to the information at the bottom of this page.
When clients come from another studio, our Lash Artists often face challenges such as different lashes, techniques, glue, or work that may not meet our standards. We always do our best with what we are presented with and aim never to turn anyone away. However, we charge a little extra for the first fill when coming from another salon.
LIVE SALON IS MONITORED BY VIDEO & MOTION SECURITY.
Under State Law, you must be aware that you are under video surveillance that includes sound. There are signs throughout Live Salon. Video clips are only viewed and used if an incident occurs.
PHOTO | VIDEO
You will always be asked if we can take before & after photos or videos. If you consent, the images are property of the artist and Live Salon and may be used on social media, website, advertisements, etc.