FREQUENTLY ASKED

LASH EXTENSIONS

 

Difference Between Classic & Volume

With Classic Extensions the Lash Artist puts one lash extension onto one natural eyelash. They do that with each healthy natural eyelash you have. With Volume Extensions the Lash Artist puts a fan of softer, thinner extensions onto one natural lash to create a fuller look. They can use anywhere from 2-6 Volume Extensions when creating a fan. Volumes are good for those who love a thicker, fuller look then what their natural lash would allow with only Classics. They are also good for those who have thinner and less natural lashes due to chemo, age, or just dealt a bad hand in the eyelash department.

Policies

  • Anything over 35 days days from your last appointment or less than 25% of lashes remaining will be considered a Full Set.

  • We ask that you do not come to your eyelash appointment with eye makeup on. Removing your eye makeup will cut into your appointment time. We have the right to charge extra for cleansing.

  • Please give us 48 hours notice if you need to cancel or reschedule your appointment.

  • Gift certificates and discounts may be voided if a 24 hours cancellation notice is not given.

  • There are no refunds on any services, packages, or gift certificates.

  • Please read the bottom of this page if you have concerns about the retention of your extensions.

Policies Coming From Another Salon

When a client comes from another studio, our Lash Artists usually have some obstacles to overcome. Different lashes, technique, glue, and a chance of getting work that may not be as clean as we prefer. We do the best we can with what we have in front of us and try to never have to turn anyone away. Because of that we charge a little extra the first fill if coming from another salon. 

 

But for the clients safety we will not work over-top of

  • cluster lashes

  • very messy or clumpy work from any previous Eyelash Technician

  • damaged lashes

 

If you go to any place before us or in between your appointments with us, we have no problem preforming your touch ups as long as your lashes are not damaged and your extensions are cleanly put on but the additional fee still applies.

 

If by chance your lashes are not lash-able because of the above reasons we will offer to remove them for you for the price of our removal. We can start a fresh full set if your lashes are not damaged and we have the time. in our schedule. If a new set is not possible you can either leave the lashes you have on or remove them and schedule a full set for the future.

Importance of After Care 

Do not panic if some extensions begin to fall off for it is natural for the average person to shed 3-4 lashes a day. That is why our touch-up sessions are necessary to help you maintain your beautiful look. Suggested maintenance for eyelash extensions is every 2-4 weeks. Our experts will also educate you on  the "do's and don'ts" for eyelash care at the end of your session. Important ones to remember include:

 

  • Avoiding moisture and steam for 24 hrs.

  • Brushing/combing your lashes gently from the middle and going upwards after showering.

  • Avoiding any oily products applied to your lashes. Use oil free eye makeup remover and wash eyelashes with a lint free wand. By not properly washing your lashes, natural oils and sweat build up and may cause our synthetic lashes to fall off.

  • Do not rub your eyes/lashes.

  • Do not pull at your lashes (this may cause your natural lashes to fall off prematurely).

  • Use only water based mascara. Do not use water proof mascara.

  • Do not use an eyelash curler

  • Always use eye makeup remover, cleansers, and facial products free of oil, Parabens, polyethylene glycols (PEG), and Glycols. Be careful with shampoos and conditioner that include oils.

  • Avoid using oil based creams and make up that will cause lashes fall off prematurely.

  • Wear eye protection in tanning beds. Sweat, extreme heat, and steam can break down the adhesive and causing lashes to fall off.

  • Always use a good sealant to prevent everyday oils, pollutants, and dirt from damaging your lashes.

  • Touch Ups are recommended every 2-4 weeks (Use a good Eyelash Extension Sealant at least 2-3 times a week. This protects your lashes from moisture, oil, and dust and will increase the bonding strength).

  • Always ask questions regarding the proper care for your eyelashes.

Session & Additional Information

Here at LIVE SALON, we promise to keep you relaxes and comfortable during your session. During this time you will enjoy a revitalizing gel pad that will hydrate, refresh, and firm the under eye area. During your first treatment, our lash experts will evaluate your facial structure and lifestyle to determine the best option for you. With proper aftercare your lashes will remain healthy and full for longer periods of time. 

Everyone has different lashes. Depending on the condition of your natural lashes, our experts may be limited to providing a certain length or thickness. If your natural lashes are damaged or too thin we may have to ask you to apply a growth serum that will require 4-6 weeks to work.  Visit our studio or contact us to learn more about our reliable growth serum.

 

Please keep in mind that we lose 2-3 lashes per eye per day so your extensions do fall out. We also have shedding cycles that can cause our natural lashes to fall out quicker then other times. Lashes will also prematurely fall out if proper aftercare is not taken. If you feel as if you are using proper aftercare and your extensions are prematurely falling out (and without your natural lash attached) you must contact us within 5 days of the appointment and have one of our Lash Experts look at your set. If you can not make it in within 5-7 days you must send a picture of your set to us. After 5-7 days there is nothing we can do as some peoples natural shedding cycle could cause sparse lashes by that time.

We cannot guarantee our services and will not offer any re-dos or refunds if the proper after care is not practiced. Some clients may experience reactions to eyelash extensions. We try our best to not allow that to happen, however some is out of our control. Please make sure you follow our Honesty Before Service Policy. We make sure every client is advised and that a waiver is signed. If a reaction would occur please call your doctor immediately.

HENNA BROWS

What are Henna Brows?

Henna Brows are a form of eyebrow tinting using henna color to not only give your eyebrow hairs a bit of a volumizing color tint, but Will also tint the skin underneath your brows to give a filled-in appearance! It is a pain free, non permanent alternative to microblading.

 

How long do Henna Brows last?

Typically Henna Brows last 2-3 weeks depending on how well you take care of them. Our lovely ladies who may have gaps or not as much brow hair may find themselves coming in at the 2 week mark as the tint on the skin is what normally fades first.

 

Will Henna cover gray or white hairs?

Yes! Henna Brows will tint even the most stubborn brow hairs.

 

Who is this service recommended for?

We’d recommend this service to anyone and everyone! If your brows haven’t recovered from the 90’s and early 2000’s or maybe weren’t just blessed from the start, this service is for you.  Please note that those who rely on this service to fill in sparseness may find themselves coming in more often as the skin tint fades first. Those who have fuller, lusher eyebrow hair may not need to redo service for up to 4-6 weeks depending on care. 

 

Ok, I’m sold! What should I do for the aftercare?

Henna Brows are simple to care for actually! For the first 24 hours, please try to not get them wet. This gives the henna time to fully set. Also, try not to scrub or rub the area with exfoliant or harsh soaps ever. It gives your new brows the best chance to last! We also recommend using oil-free products to removes makeup around the area.

PRE & POST CARE

 

Hair Color

Please come to every appointment with relatively clean hair to assure our products work to the best of their abilities. Before service, tell us if you happen to have well water, water softening system, or  swim often. Also, follow our Honesty Before Service Policy. After service, we can only guarantee longevity of results if you properly follow advised after care. Professional products are a must. We do not tell you this to make money off retail. Color Safe, Sulfate Free, and products free of all other nasties are important to use to protect the color, ensure the integrity of your hair, and guarantee that the money you invested into your hair has a high return. 

Blondes are our specialty and often we get complaint that blonde goes brassy. As any color, it is important to come to salon on a regular basis. If you wait 6 months before returning, the color we did is long gone . Blondes, your stylist will advise you on some tips and tricks to keep your blonde looking bright and fresh. Violet based shampoos and conditioner such as AG Sterling Silver. Glosses may also be done before coming back for full service. 

Fashion Colors must be cared for immensely. Rinse with cold water, only wash if absolutely need to, dry shampoo will become your best friend, and at-home upkeep is key. Ask your artist about an at-home color depositing conditioner we can hand make you or one you can purchase.

 

 Hair Extensions

Before doing extensions, please book a consultation appointment so we can best fit you to a certain extension that will also coincide with your lifestyle. The most popular with our guests are clip-in, halo or invisi-band, tape-in, or microbead. Here, we will also help color match so you can purchase the correct extension to best fit you. Make sure it is 100% human hair! Synthetic or mix cannot be curled, straightened, or colored. Coloring human hair extensions can only be performed if going darker or changing tone. Fashion colors can also be added to blonde extensions. Depending on the type of extensions we are doing will depend on the after care.

 

Clip-in and halo style extensions are to be taken off your head everyday. Over wear will result in the weakening of your own hair and could result in hair loss. Washing these types of extensions should only be done when needed to, use baby shampoo and a light conditioner, and only leave them lay out to dry. Do not brush them wet. Avoid using silicone based styling products on them as well. 

 

Tape-in and microbead extensions are more permanent extensions lasting up to 3 months. They must be removed or moved up overtime.

 

Please listen to what your artist suggests. When washing, do not scrub scalp where extensions are adhered. Do not apply conditioner to those areas either. Watch brushing. Do not brush from scalp. Do not use any hair products that contain oil or silicone near base of extension. If you do not need to wash them, don't. Dry Shampoo will become a friend. Over wear may result in hair loss. Give your hair a break from time to time. 

Keratin Treatments

We will wash your hair several times before treatment with a clarifying shampoo, so do not worry about coming clean. We have several keratin treatments and will choose the best one for your hair type. Follow artist's direction on when to first shampoo following the service as each treatment is different. It is extremely important that the only shampoo & conditioner that you use are 100% sulfate free. Sulfates will strip your hair of the keratin treatment. Please us professional products advised by your stylist. We only want to ensure the longevity and the integrity of your hair. Again, we want to make sure the return on your investment in your hair is the best. 

LIFT & TINT

What is a Lift & Tint?

A LASH LIFT AND TINT IS A LASH SERVICE THAT PERMANENTLY CURLS AND TINTS NATURAL EYELASHES....UNLIKE TRADITIONAL EYELASH PERMS, WHICH USE TIGHT RODS TO GIVE LASHES AN UNNATURAL BARREL CURL, WE APPLY ON A STICKY PAD AND CURL UP. THE LIFT IS THE "PERM" AND THE TINT DARKENS THEM T GIVE THE ILLUSION OF MASCARA ALL THE TIME!

 

How long does it last?

Typically Lift & Tints last anywhere between 4-6 weeks depending on care. scrubbing excessively will lessen the time the Lift & Tint lasts.

 

Who is this service recommended for?

We’d recommend this service to anyone with healthy lashes to begin with. The longer and thicker your natural lashes are the better this servce looks. However, Clients with super straight or blonde lashes this is extremely beneficial for. The Lift & Tint also is a good alternative for those who do not want to commit to Lash Extensions or cannot handle Extensions due to sensitivities. 

 

What should I do for the aftercare?

Avoid Getting Them Wet for 24 hrs. Avoid Cleasnsers, oils, Mascaras for the first 48 Hours. Be Gentle on your eyes and lashes during normal daily routine. . Any Irritation, You should contact your doctor. 

BROW LAMINATION

 

How does it work?

It’s a three step process! First, we apply a water-soluble adhesive to lift up your brows following your growth pattern. Then, we apply a formulated cream to break down the hair’s bonds to allow us to mold a definite shape. Finally, we apply a neutralizing cream to seal the hair’s bonds back into place to lock in your new shape. You can also add on a brow tint and wax along with it for an extra clean, full look!

 

How long does it take?

Depending on brow thickness and whether or not a tint & wax is added, it normally takes 45 minutes to an hour.

 

Does it hurt? Or damage my brows?

Nope and Nope! The only thing you’ll feel is a slight warm sensation on the brow area. We monitor both solution processes very closely, so your brows are in good hands.

 

How long does it last?

We recommend coming back to us every 6-8 weeks to maintain your new look!

 

This sounds amazing! How do I take care of them afterwards?

To make sure your brows stay in place, do not get them wet for at minimum 48 hours after your service. Water can risk deactivation the solutions we used. We also recommend avoiding any perspiration. The only tool you’ll need to style them in a spoolie, in which one of our stylists will provide.

© 2019 by Amanda Bossi of Live Salon

ESTABLISHED 2017

Live Beautifully, Live Confidently, & Empower

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